Privacy Policy

1. Responsible body


The entity responsible for processing personal data is:


pastaTech Landolfi-Candita, sole proprietorship, Metzgerstrasse 5, 8500 Frauenfeld, Switzerland

Telephone: 41 (0)52 720 69 77 Email: info@pastatech.ch Website: www.pastatech.ch Data Protection Contact: Davide Candita / d.candita@pastatech.ch


2. What this privacy policy is about


We process personal data that we receive in the course of our business activities. This applies in particular to data from:

  • Customers
  • Interested parties
  • Suppliers and business partners
  • Contact persons at companies
  • Visitors to our website
  • Applicants

Personal data is any information relating to an identified or identifiable natural person.


3. Which personal data we process


Depending on the occasion, we process the following categories of personal data in particular:


3.1 Basic and contact information

  • First name Last Name
  • Business
  • Address
  • Telephone number
  • Email Address
  • Function / Position
  • Customer number


3.2 Contract and transaction data


  • Information regarding inquiries, offers, orders and deliveries
  • Purchase history
  • Contract contents
  • Information on devices, machines, serial numbers and installations
  • Service, maintenance and repair information
  • Billing and payment details


3.3 Communication data


  • Email content
  • Correspondence via telephone, contact form or postal mail
  • Chat or support requests
  • Meeting notes


3.4 Technical data when using our website


  • IP Address
  • Date and time of access
  • Device information
  • browser type
  • pages and content accessed
  • Referrer URL
  • Log data
  • Cookie and similar online identifiers


3.5 Application data


  • CV
  • Certificates
  • Letter of motivation
  • References
  • further information provided during the application process


4. For what purposes we process personal data


We process personal data in particular for the following purposes:

  • for the initiation, execution and fulfillment of contracts
  • for processing inquiries and customer communication
  • For the sale, delivery, installation, maintenance and repair of catering equipment
  • for creating offers, order confirmations and invoices
  • for administration, accounting and archiving
  • for maintaining customer and business relationships
  • for marketing and customer information, to the extent permitted
  • to improve our products, services and website
  • for IT security and prevention of misuse
  • to fulfill legal obligations
  • for the enforcement or defense of legal claims
  • for application processes


5. On what basis we process personal data


Where Swiss data protection law requires a basis, we process personal data in particular:

  • for carrying out pre-contractual measures and for fulfilling contracts
  • due to our legitimate interests, in particular in efficient management, customer service, security and further development
  • to fulfill legal obligations
  • based on consent, provided we expressly obtain such consent


6. Where the personal data comes from


We primarily receive personal data from:

  • directly from the affected persons
  • from customers or their employees
  • from business partners and suppliers
  • from publicly accessible sources
  • by using our website
  • as part of service, delivery or support missions


7. Disclosure to third parties


We may disclose personal data to third parties to the extent necessary for the aforementioned purposes. This includes, in particular:

  • IT and hosting service providers
  • Providers of website, email and cloud services
  • Transport and logistics companies
  • Payment service providers and banks
  • Trustees, auditors, insurance companies and consultants
  • Service and installation partner
  • Suppliers and manufacturers, insofar as this is necessary for ordering, delivery, warranty or service.
  • Authorities and courts, if we are legally obligated to do so or if this is necessary to protect our rights.

These recipients process personal data partly on our behalf and partly on their own responsibility.


8. Disclosure abroad


We may also disclose personal data to recipients abroad, particularly if we use service providers or IT providers with headquarters or server locations abroad. If disclosure occurs in countries without adequate legal data protection, we ensure appropriate protection, where necessary, through suitable contractual guarantees or other legally prescribed measures. The conditions for data disclosures abroad are governed by the General Data Protection Regulation (GDPR).


9. Storage period


We process and store personal data for as long as it is necessary for the respective purposes, as long as legal retention and documentation obligations exist, or as long as we have a legitimate interest in the retention, for example for evidentiary purposes or to enforce or defend claims.


10. Data security


We take appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, or alteration. These include, in particular, access restrictions, data backups, encryption, instructions, training, and the careful selection of service providers.


11. Website, cookies and similar technologies


Our website uses cookies and similar technologies. These are used in particular to...

  • to provide the website technically
  • To save settings
  • to analyze usage
  • to make our offers more user-friendly
  • To enable reach measurements and marketing measures


You can disable cookies completely or partially in your browser settings. Disabling cookies may result in some website features no longer being fully available.

The FDPIC has published a guide for private data controllers on cookies and similar technologies; in addition, data protection declarations on the internet should clearly inform about which data is processed, for what purpose, and whether it is passed on to third parties.

 

Optional add-on for analysis tools


We may use web analytics services to evaluate the use of our website and to improve our services.


Optional add-on for marketing tools


We may use third-party services (Google Analytics, Google Ads, Meta Pixel, LinkedIn) to display advertisements or measure their effectiveness.


12. Contact form and email contact


When you contact us via contact form, email or telephone, we process the information you provide in order to handle your request, to communicate with you and for any follow-up questions.


13. Newsletter and advertising


If we send newsletters or similar promotional information, we process the contact details required for this purpose. You can refuse to receive such communications or revoke your consent at any time, for example via the unsubscribe link in the newsletter or by notifying us.


14. Customer account / online shop


If we offer an online shop or a customer account, we process personal data for registration, management of the customer account, processing of orders, delivery, invoicing and after-sales support.


15. Service, maintenance and support for machines


As part of the delivery, installation, maintenance, repair and support of catering equipment, we process the necessary data. This includes, in particular:

  • Contact and address details
  • Information on the deployment location
  • Machine and equipment data
  • Service history
  • Error descriptions and support requests
  • Appointment and deployment information

If technical usage or diagnostic data is generated in connection with networked or digital machines, we process this data for error analysis, maintenance, quality assurance and improvement of our services, insofar as this is permissible.


16. Applications


When you apply to us, we process the personal data you provide during the application process to review your application, conduct the selection process, and communicate with you. Without your consent, we will only retain application documents after the process is complete for as long as is legally permissible and necessary.


17. Rights of data subjects


Under applicable data protection law, data subjects have in particular the right to:

  • to request information about their processed personal data
  • to have incorrect personal data corrected
  • to object to the processing under certain conditions
  • to request the restriction of processing
  • to request the release or transfer of certain personal data
  • to revoke consent given with effect for the future


These rights are subject to legal requirements and limitations. The Swiss Federal Act on Data Protection (FADP) aims to protect the personality and fundamental rights of natural persons; the data protection declaration should also enable data subjects to assert their rights.

Inquiries can be directed to the contact point mentioned above.


18. Right of appeal


If you believe that the processing of your personal data violates applicable data protection law, you can contact the Federal Data Protection and Information Commissioner (FDPIC).


19. Changes to this Privacy Policy


We may amend this privacy policy at any time, particularly if we change our data processing activities or if new legal requirements apply. The version published on our website at any given time shall apply.





Stand: 01.01.2026